In a sharp rebuke, Microsoft (MSFT.US) has accused Delta Air Lines (DAL.US) of failing to modernize its IT infrastructure, attributing the airline’s recent global network outage to its own outdated systems.
On Tuesday, Microsoft pointed fingers at Delta for the protracted issues following a software update from CrowdStrike (CRWD.US), a global network security firm. The update, which caused significant disruptions for many of Microsoft’s airline clients, was quickly resolved for other major U.S. carriers. However, Delta’s network issues lingered, resulting in the cancellation of over 6,000 flights and leaving hundreds of thousands of passengers stranded.
Delta has contested Microsoft’s claims, asserting that it has invested billions in IT upgrades and operational costs since 2016. A spokesperson for the airline defended its track record, emphasizing its commitment to providing safe and reliable service.
The outage has had severe financial repercussions for Delta, estimated at around $500 million. Additionally, the U.S. Department of Transportation is investigating the incident. In response, Delta has engaged high-profile litigator David Boies to seek damages from both CrowdStrike and Microsoft.
Delta CEO Ed Bastian criticized the technology providers, suggesting they failed to deliver exceptional service and labeling Microsoft’s platform as particularly vulnerable. Microsoft’s lawyer, Mark Cheffo, countered these allegations, describing Delta’s statements as “incomplete, false, and misleading.” Cheffo claimed Microsoft’s software was not the root cause of the CrowdStrike incident and that the company offered assistance, which Delta declined.
Cheffo also noted that Microsoft CEO Satya Nadella reached out to Bastian without receiving a reply. Microsoft alleged that Delta’s use of alternative technology providers for crew tracking and scheduling might have contributed to the rejection of its help. Microsoft has vowed to “vigorously” defend itself if Delta pursues legal action.
CrowdStrike has similarly dismissed Delta’s accusations, revealing that its CEO attempted to offer on-site support but was also met with no response.
Related topics:
Why Hasn’t Sora Been Released Yet?