Lowe’s, one of the largest home improvement retailers, has been collaborating with OpenAI to enhance its AI capabilities even before ChatGPT‘s launch. The focus of this partnership has been improving product data quality for over 16 million weekly transactions. By fine-tuning OpenAI’s GPT-3.5 model, Lowe’s achieved a 60% increase in error detection and a 20% boost in search accuracy, streamlining operations and enhancing the customer experience.
While competitors like Wayfair and IKEA also use AI for personalized shopping and product recommendations, Lowe’s stands out for its strategic integration of OpenAI’s models alongside other technologies like NVIDIA’s computer vision tools and Google’s analytics. This approach has helped the retailer offer more reliable search results and improved customer satisfaction.
A key driver of Lowe’s AI innovations has been its Bengaluru team, which developed core systems like omnichannel order management and self-checkout terminals. These systems provide Lowe’s with scalability and flexibility, while AI-driven solutions like product tagging have optimized efficiency. Looking ahead, Lowe’s plans to further enhance its AI models and expand its in-house AI frameworks to stay competitive in the evolving retail landscape.
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