A recent report by Cracked Labs has raised concerns about Microsoft Dynamics 365 and similar platforms, alleging that they are being used to monitor employees in ways that may undermine their autonomy and increase work pressure. The report highlights that these systems, supported by advanced algorithms, can closely track various aspects of employees’ work, including content, time, and location.
Public interest researcher Wolfie Christl has criticized these monitoring practices, suggesting that they may be employed by employers to exert undue pressure and engage in micro-management of staff.
In response to these allegations, Lili Cheng, Vice President of Business Applications and Platforms at Microsoft, has defended Dynamics 365. Cheng clarified that the software is intended to enhance the efficiency of field service personnel and ensure compliance with relevant laws concerning monitoring and privacy.
Cheng further emphasized that one of Microsoft’s primary objectives is to uphold the dignity and experience of workers. She assured that Dynamics 365 Field Service, along with its Copilot feature, is designed to aid field service workers in delivering high-quality services at appropriate times and locations. She also noted that the software does not use artificial intelligence to assign specific tasks to employees based on their past performance. Instead, it is the responsibility of customers to adhere to all applicable legal regulations when utilizing the system.
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